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  1. Education & Career Rethinking Success at School and at Work in Uncertain Times
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AI Chatbots in Customer Service: Promise vs. Reality

AI Chatbots in Customer Service: Promise vs. Reality

Technology

March 23, 2026, 1:24 PM

The line between “helpful” and “hopeless” can be just one chatbot reply. AI chatbots in customer service have become the default first stop for everything from password resets to flight changes. The p

AI Chatbots in Customer Service: Promise vs. Reality

AI Chatbots in Customer Service: Promise vs. Reality

Technology

March 23, 2026, 1:24 PM

The line between “helpful” and “hopeless” can be just one chatbot reply. AI chatbots in customer service have become the default first stop for everything from password resets to flight changes. The p

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